Refund & Cancellation Policy

apt (The Apartment Platform) provides digital real estate software, advertising, and marketing services for property seekers, listers, and real estate agencies in Sri Lanka.

Our paid products are digital subscription plans (Solo, Pro and Growth) and digital listing promotions (Spotlight and Feed Bump). Because these are digital services, we activate them as soon as the payment is confirmed.

Subscription plans are paid in advance for one month or one year, as you choose when you pay. They do not renew automatically: you are only charged when you choose to pay for another period. You may cancel at any time:

• You can cancel self-service through your Agency Account settings, or by emailing our support team.
• Upon cancellation, your subscription remains active with full access to all team seats, AI tools, and listing allocations until the conclusion of your current paid billing period.
• There are no cancellation fees, hidden penalties, or long-term lock-in contracts. You will not be charged again after cancelling.
• Except where required by applicable law or in the case of verified platform downtime, partial-month subscription fees are non-refundable once the billing period has commenced.

Listing promotions, such as Spotlight placements and Feed Bumps, are one-time advertising services that take effect immediately upon payment confirmation.

Once a promotion has been published and rendered on the live public search index, the digital advertising benefit has been delivered and is non-refundable. Deleting or unpublishing a listing prior to the expiration of a 7-day promotion does not entitle the user to a refund or credit transfer.

We want your experience with apt to be completely fair and transparent. We will issue a full (100%) refund in any of the following circumstances:

• Duplicate charges: If a technical or network glitch results in you being billed more than once for the same order.
• Provisioning failure: If a technical fault on our platform prevents your paid promotion, AI credits, or subscription features from activating within 24 hours of payment verification.
• Unauthorized transactions: Verified fraudulent charges made without your authorization, reported within 7 days of the charge date.

To request a refund, please contact us within 7 calendar days of the transaction date:

• Email us at hello@apt-ai.com.lk.
• Include your registered account email, your order reference or bank transfer reference, and a brief description of the issue.

Our team reviews all refund requests within 2 business days. If approved, we will notify you immediately and trigger the reversal.

We pay approved refunds by bank transfer, back to the account you paid from.

• We send an approved refund as soon as it is approved.
• When it shows in your account depends on your bank.
• We do not issue cash refunds, or pay refunds to anyone other than the person who paid.

If you have questions regarding this policy or wish to discuss an invoice, please reach out to:

The Apartment Platform
Email: hello@apt-ai.com.lk
Website: https://apt-ai.com.lk

This policy is governed by the laws of the Democratic Socialist Republic of Sri Lanka.